The small print
Privacy & cookies
How we look after the details you share with us.
Who we are
House of Hush is a small studio run by Henrietta and Juliet. When we say “we” or “us”, we mean House of Hush. If you have any questions about this page or your details, email us at henrietta@houseofhush.co.uk.
What we collect
We only collect what you choose to send us:
- When you enquire, your name, email address and the details you give us about your project, such as where you are and how you heard about us.
- When you sign up for our letters, join the first chapter or download our guide, your email address.
How we use it
- To reply to your enquiry, talk your project through and, if you go ahead, make and deliver your commission.
- To send our occasional letters from the studio, if you have signed up for them. Every letter lets you unsubscribe, or you can simply email us and we’ll take you off the list.
We use your details for enquiries and commissions because you have asked us to, and for our letters because you have given your consent. We never sell your details or share them with anyone for their own marketing.
Who helps us
A few trusted services help us run the site and the studio:
- Web3Forms delivers the messages you send through our forms to our inbox.
- Cloudflare hosts the website. Like any web host, it handles your IP address to deliver pages and keep the site secure.
- Google Fonts supplies the typefaces on our pages, so your browser fetches them from Google, which sees your IP address.
- Our email provider stores the emails we send and receive.
How long we keep it
We keep enquiries for as long as we need them to help you, and the records of commissions for as long as the law asks us to for our accounts. You stay on our letters list until you unsubscribe.
Your choices
You can ask us at any time for a copy of the details we hold about you, to correct them or to delete them. Just email henrietta@houseofhush.co.uk. If you are ever unhappy with how we have handled your details, you can contact the Information Commissioner’s Office at ico.org.uk.
Cookies
We don’t use cookies for advertising or to follow you around the web. The only thing the site remembers is when you last saw one of our little pop-ups, so each appears at most once a day, and not at all once you have signed up. This small note stays in your own browser and is never sent to us. If we measure visitor numbers, we use Cloudflare’s privacy-friendly statistics, which don’t use cookies.
Last updated November 2026.